Envío Spain express de Gearbest

bajito93 · #**3961** 18/10/17, 16:04:24

En teoría si pagas con paypal no reciben el dinero hasta que el cliente no tiene el producto, eso es lo que tengo entendido.

RaulMania · #**3962** 18/10/17, 17:14:54

Aquí mi estado. El Soporte de GearBest es lo mas inútil que he visto en mi vida.

compra hecho el Dia 15 Sept. con local express correos.

Intentando ahora un refund.

El Caso con PayPal esta abierto ahora y escalado a PayPal. Me quedo esperando...

***************************** TRACKING *************************************

Product：CORREOS Country：SPAIN 西班牙

DATE STATUS OF SHIPMENT

2017-10-10 16:14:36 Parcel is in clearance

2017-09-21 11:53:57 Parcel arrival at London，United Kingdom

2017-09-20 11:53:00 Parcel is leaving Hong Kong Airport

2017-09-19 17:31:55 Parcel arrive in HongKong Sorting Centre

2017-09-18 17:31:37 Parcel departure in Shenzhen Sorting Centre

2017-09-15 00:00:00 Pre-registrado

************************************************** ***************************

*********************************CASO CON GearBest **************************************

Ticket: *****
Order Number: *******
Message Type: Track A Package
Subject: Non EU tracking
Message:
Hi,

1. I am wondering if you can provide me a tracking number apart from the local tracking of the package?

2. Is the item shipped by Air or sea container shipping?

3. Is the item entering into Europe in spain, netherlands, belgium or germany?

thank you.

Regards,
xxx

Ticket Status: Processing
Attach Files:
Gearbest Customer Support At 09/18/2017 19:29:04

Dear xxx,

Thank you for contacting Gearbest.com.
We have dispatched your order W1709150218511778. Please check your shipment details below:

※Packages still in timeframe:
Tracking/reference number Shipping method Tracking site Shipping date Estimated time
(business days) Sku*quantity
xxxxxxx CORREOS http://www.faryaa.com/user/index/pac...fer/type/track Sep 16, 2017 16:49:18 7-15 days xxx * 1
xxx * 1

The exact shipping time may also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Thank you very much for your patience.

Please feel free to contact us if you have any questions regarding your order. We will always do our best to help you.
Best Regards
Gearbest Customer Service
http://www.gearbest.com

At09/20/2017 04:36:51
I am asking for the tracking outside of correos. Container tracking
Gearbest Customer Support At09/21/2017 00:57:51
Dear xxx,

Thank you for contacting us regarding your order.

After tracking your parcel online, I am sorry to inform you that the tracking number is inactive right now. If you got a tracking result such as " Not found", it's telling you that your tracking information is unavailable at this time. It does not mean that we haven't mailed your package.

Please review our shipment details below:
The delivery information
customers: xxxxxxxxx

NOTES:
1.There may be delay between scanning events and the website's updates. Once we have shipped the item ,the tracking status will take a few days to be updated online by the shipper. Therefore, please hold on for a few more days and try again later.
2.Usually, most parcels with this carrier will be received within 7-15 working days after shipment date. This timeframe is valid regardless of the tracking information's availability.

Thank you very much for you patience and understanding.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com

At09/25/2017 05:53:51
Hi Team,

do you have any tracking update for me please?
No status change since 2017-09-19 17:31:55 -- "Parcel arrive in HongKong Sorting Centre "

Is the Item still in HongKong?

Is this AirMail shipping or sea-shipping?

thanks.

Regards,
xxx

Gearbest Customer Support At09/25/2017 21:38:48
Dear xxx,

Thank you very much for contacting our Gearbest.
We would start a claim for the package with the carrier and the carrier would trace your package from their end.
We would take further action for you when we have the result.
As the claim would go on, would you mind giving the package 5-7 business days for the result?
Thank you for your understanding and kind support.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com

At09/26/2017 04:02:50
Hi Lis,
Yes, please go ahead and start the claim asap. Please also keep me updated about the results and undertaken actions.
Thanks you.
Regards,
xxx

Gearbest Customer Support At09/27/2017 00:54:14
Dear xxx,

Thank you for your feedback.
Please rest assured that we will contact with you after we receive the package.
We are always here to assist you.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com

At10/04/2017 03:21:19
Hi,
I still not have received the Mobile-phone Xiaomi Mi6 !! . :-( .. No Update in the Tracking since 2017-09-21. Can you please provide me an update? Whats next steps? Where is the phone? When its arriving? Is it lost in the parcel?

Shipping was started Sep 16, 2017 03:49:18 AM . Today is Oct 04. 2017 10:19 AM CEST,

Thank you.

Regards,
xxx

Gearbest Customer Support At10/05/2017 00:51:22
Dear xxx,

Thank you for your message.
We would like to extend our apologies for this inconvenience and we regret that you have not received your order yet.

Regarding this,please follow the points below:

1)Please confirm the delivery address as below:
Consignee name:
Detailed address:
City:
State(Province):
Postal code:
Country:
Phone:

2)Could you please you check with your family members,roommates or neighbors and your local mailman. Have they collected the parcel for you ?

3)We shipped on 16-09-2017. Therefore your delivery deadline will expire on 16-10-2017. Could you please wait a little more? If you don't receive your parcel after deadline, please contact us soon. As a proof of goodwill, we Gearbest commit to help our customer the best we can, by resolving the delivery issues as early as possible.
Thank you for your kindly understanding and patience.
If there are any furthe queries, you are always welcome to contact us.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com

At10/05/2017 05:14:38
Hi Lis,

below my response.

*** 1)Please confirm the delivery address as below:

The Shipping address has been unchanged and used successfully in the past with your website, so I exclude this as a valid reason.

Here I confirm you again the shipping address which is correct.

xxxx
xxxx
xxxx
xxxx
xxxx

*** Could you please you check with your family members, roommates or neighbours and your local mailman. Have they collected the parcel for you ?
Yes, I checked with all of them. Nothing has been received.

*** 3)We shipped on 16-09-2017. Therefore your delivery deadline will expire on 16-10-2017.
Can you please explain date 16-10-2017? You state max 15 work days for shipping. Assuming 6 work days per week (Mon-Sat) The deadline should be 04.10.2017. How do you explain the date 16.10.20.17.

You told me on 09/25/2017 21:38:48 you going to contact the parcel /shipping company to open a claim. You did not send my any feedback yet.
Did you open the claim?
Whats the results?

I am willing to wait a couple of days more before starting the refund process, but only if you can provide me a valid tracking information, which information/status is not older then 3 days. The last available tracking information is from 21-09-2017, saying the package is the UK -London. Since this day there is no status update anymore and I assume the package has been lost.

Whats the next steps?

Please give me detailed response and not only copy&paste standard answers with no valid information, only bla bla but not helping me with the problem.

Regards,
xxx

Gearbest Customer Support At10/05/2017 22:18:25
Dear xxx,

Thank you again for bringing these matters to our attention.
We are extremely sorry that you have not received your order yet.

Although most orders sent with this service provider can arrive between 7-15 business days, there are some external factors which may cause some delay on delivery time,such as remote ocations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.

Please feel free to contact us after deadline if you haven't received the package.
We can resend or refund to you based on our company policy.

We sincerely hope you will receive your package soon.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com

At10/16/2017 02:51:22
Hi Lis,

your purposed deadline 16.10.2016 is now over, what are we do next?

Has your shipping/container gone through the UK customs finally or are the issues still ongoing with the UK customs? When can we assume the package will arrive? From your tracking it seems for me that it's not yet through and I assume they will not gone through based on the time it takes already and the things are going back to China.

What can you propose me to be a happy customer? I ordered at 15.09.2017. You are customer service right? I am customer right? Can you please give me a good service, so this was not my last order with Gearbest!

For example, can you send me the Item from a European warehouse instead? I ordered Xiaomi Mi6 CERAMIC BLACK Version 128GB.

Regards,
xxx

Gearbest Customer Support At10/16/2017 22:57:54
Dear xxx,

Thank you for contacting Gearbest. We would like to extend our apologies for this inconvenience caused to you.

We have tracked the shipping information for you and we need 5-7 business days to confirm it with the shipping company, could you please kindly wait for one week?

Thank you for your kindly understanding and patience.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com

At10/17/2017 01:11:29
Waiting again? No I don't want to wait more, sorry.
Please refund asap to my paypal and I will buy In another store.
Regards,
xxx

Gearbest Customer Support At10/17/2017 21:54:57
Dear xxx,

We are sorry for any delay or inconvenience that may caused.

We have started a claim for the package with the carrier and the carrier would trace your package from their end. We would take further action for you when we have the result.
As the claim would go on, would you mind giving us 3-5 business days to wait for the result?

Please feel free to contact us.

Best Regards
Lis
gearbest Customer Service
http://www.gearbest.com

At10/18/2017 03:01:52
Dear Lis,

clearly not, I do NOT want to wait any day more. All deadlines are over and you are not able to deliver during the specified & agreed shipping time.
Your collected shipping is/was in the UK customs since almost 4 weeks and you are not able to get the custom clearance done in time. You even do not give me real details.
This is no secrete anymore, the whole internet is talking about this (in Spain, Germany, England etc etc)

The whole situation is not acceptable anymore for anybody. It's totally out of control.

Again, please do cancel the order and refund to my PayPal with highest priority.
I don't want to wait more, I am sorry but I am really exhausted now with my patience.

I inform you also that I have escalated this case also already to PayPal customer service to claim the refund for not delivering.

Kind Regards,
xxx
************************************************** ***************************

RaulMania · #**3963** 18/10/17, 17:16:39

Tambien se ve que el destinos alemania tiene los mismas problemas:

1* https://www.dealdoktor.de/magazin/ge...ress-probleme

1*

bajito93 · #**3964** 18/10/17, 17:19:22

Pero lo raro es que hay gente que no le pasa el track del siguiente estado:

Parcel is leaving Hong Kong Airport

En los cuales me incluyo.

loquerol · #**3965** 18/10/17, 17:54:49

Buenas tardes,

Tengo una duda un poco "estúpida" sobre los tickets de Gearbest, ¿los escribiis en castellano o en inglés?
Gracias.

bajito93 · #**3966** 18/10/17, 18:15:05

Cita: Originalmente Escrito por loquerol

Buenas tardes,

Tengo una duda un poco "estúpida" sobre los tickets de Gearbest, ¿los escribiis en castellano o en inglés?
Gracias.

Como te apetezca... al fin y al cabo estas hablando con un bot

zozito · #**3967** 18/10/17, 18:50:48

Bueno, pues después de vover a reponder en ticket abierto, esta mañana, diciendo que qué pasaba con el reenvío, que si tenia que poner reclamacion vía paypal, acabo de recibir correo con nuevo envio y numero de seguimiento. A ver...

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gpotya · #**3968** 18/10/17, 19:31:57

Cita: Originalmente Escrito por zozito

Bueno, pues después de vover a reponder en ticket abierto, esta mañana, diciendo que qué pasaba con el reenvío, que si tenia que poner reclamacion vía paypal, acabo de recibir correo con nuevo envio y numero de seguimiento. A ver...

Enviado desde mi Redmi Note 4 mediante Tapatalk

@zozito, El nuevo número de seguimiento también comienza por PQ:::?

**Soul_Ex** · #**3969** 18/10/17, 19:53:30

Cita: Originalmente Escrito por bajito93

Pero lo raro es que hay gente que no le pasa el track del siguiente estado:

Parcel is leaving Hong Kong Airport

En los cuales me incluyo.

Yo tb me incluyo...salió de HK y no llego a ningún sitio. Seguro que volvió a Gearbest.....

zozito · #**3970** 18/10/17, 20:32:26

Cita: Originalmente Escrito por gpotya

@zozito, El nuevo número de seguimiento también comienza por PQ:::?

No, este va por china post. Típico correo certificado, empieza por RN y termina CN.

Enviado desde mi Redmi Note 4 mediante Tapatalk

Sergio6677 · #**3971** 18/10/17, 20:33:41

una pregunta, como contactais con gearbest porque a mi a los ticket ni caso.. estoy el aduanas desde el 6

bajito93 · #**3972** 18/10/17, 20:52:45

Lo mejor es no darle mas vueltas y recuperar el dinero

angelyto5 · #**3973** 18/10/17, 21:12:09

Yo creo que la jugada es bastante sencilla;
1. Creo una etiqueta con un tracking que no corresponde a ningun paquete.
2. Voy al lugar de envio con todos esos tracks falsos y que me los escaneen, y asi el comprador ve reflejjado que le han dado un numero registrado en una compañia de transportes(de algo que no han enviado)
3. El avion/barco/tren viaja hasta su destino lleno de paquetes fantasmas y otros que puede que vayan de verdad.
4. El avion/barco/tren llega a destino y solo se descargan paquetes reales y son escaneados, los tracks falsos no los pueden escanear porque no se metieron en la bodega.
5. Mientras tanto el consumidor ha pagado su importe religiosamente y yo dispongo de ese credito para comprarme lollitos de primavera.
6. Pasan 30/40/50 dias y aqui nada se soluciona.

En conclusion, no creo que merezca la pena esperar mas a ciertos vendedores de gearbest. Y voy a reclamar ahora mismo a paypal.

prc100 · #**3974** 18/10/17, 21:19:37

Bueno gente, acabo de ver el track y ha pasado a ADMITIDO!!!!
Lo tenía parado desde el 21 en Londres y desde el día 6 en la "clearance".

Así que ya sabéis,los que estábamos atascados en Londres desde el 21 ya empieza a llegar.

zozito · #**3975** 18/10/17, 21:30:12

Cita: Originalmente Escrito por prc100

Bueno gente, acabo de ver el track y ha pasado a ADMITIDO!!!!
Lo tenía parado desde el 21 en Londres y desde el día 6 en la "clearance".

Así que ya sabéis,los que estábamos atascados en Londres desde el 21 ya empieza a llegar.

Yo, con las mismas fechas, no lo tengo todavía.

Enviado desde mi Redmi Note 4 mediante Tapatalk

Takitoblop · #**3976** 18/10/17, 21:52:15

Me da que los del día 17 de septiembre con fallos del aeropuerto no cambia el estado ni para atrás

Enviado desde mi MI 5 mediante Tapatalk

csolanol · #**3977** 18/10/17, 22:18:05

A mi me han enviado el pedido el 16 de octubre solo me sale preregistrado en correos pero en faryaa no encuentra nada. ¿Deberia preocuparme?

portamus · #**3978** 18/10/17, 22:19:47

Cita: Originalmente Escrito por csolanol

A mi me han enviado el pedido el 16 de octubre solo me sale preregistrado en correos pero en faryaa no encuentra nada. ¿Deberia preocuparme?

Hasta que no salga de china no saldra nada tranquilo yo estoy igual... Es un codigo pq?

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csolanol · #**3979** 18/10/17, 22:21:16

Cita: Originalmente Escrito por portamus

Hasta que no salga de china no saldra nada tranquilo yo estoy igual... Es un codigo pq?

Enviado desde mi Aquaris E5 HD mediante Tapatalk

Si, es PQ...

portamus · #**3980** 18/10/17, 22:24:07

Cita: Originalmente Escrito por csolanol

Si, es PQ...

Pues lo dicho... Esperar y a a ver cuando se actualice... Eres de gearbest?

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