Envío Spain express de Gearbest

[alexba51]

por fin me pone en correos admitido desde el el dia el 10/10 en 2017-10-10 16:14:36 Parcel is in clearance en faryaa sigue igual a ver si es verdad y ya viene

[zozito]

Coño, que van a llegar todos menos el mío

Enviado desde mi Redmi Note 4 mediante Tapatalk

[Nati92]

Originalmente Escrito por zozito

Coño, que van a llegar todos menos el mío

Enviado desde mi Redmi Note 4 mediante Tapatalk

Ni el mio, que lleva en parcel is in clearance desde el 6 de octubre y no se mueve

[Raf019]

Originalmente Escrito por alexba51

yo tengo varias cosas también una tvbox desde el 12/09 una mi band2 también desde el 28/09 y nada el track de la mi band me dice que esta en el auropuerto de madrid desde

✨Actualización de compañía en tu tracking:✨
✏️Alias: mi band2
�� Compañía: CJAH
�� Último estado: Arrived at MADRID airport on 10/16/2017 1:50:00 PM - 16/10/2017 01:50
yo creo que andado ya estaría en granada hace tiempo pero lo mismo se le a pinchado la rueda

Es que tengo tres pedidos y no me ha llegado ninguno, ni del Postnl ni de Spain Express ni de Cjah, estoy desesperado de lo que está pasando.
16/10/2017 02:05:00PM Arrived at MADRID airport
14/10/2017 11:14:57AM Dispatch out from transit airport
13/10/2017 02:32:06PM Transit out from HKG
06/10/2017 10:15:36AM Dispatch to SPAIN
06/10/2017 10:13:35AM Posting over the counter
30/09/2017 12:00:00AM Pre-Check to SPAIN

[yankee9francisco]

Habemos unos cuantos que estamos en declarance del 6 de octubre y nada eh. La madre ke los parió que voy a desgastar el botón jajaja.

[Nati92]

Originalmente Escrito por yankee9francisco

Habemos unos cuantos que estamos en declarance del 6 de octubre y nada eh. La madre ke los parió que voy a desgastar el botón jajaja.

Jajajajj estoy igual que tu, no tengo esperanzas ya de q me llegue habiendo gente que lo tiene desde el10 y ya se lo han admitido. Yo eleve reclamacion a paypal, estoy esperando a que me resuelva

[somlocs]

Otro más, yo desde el dia 10

2017-10-10 16:14:55*Parcel is in clearance*

2017-09-23 22:33:06*Parcel arrival at London，United Kingdom*

2017-09-22 14:30:27*Parcel is leaving Hong Kong Airport*

2017-09-21 10:33:07*Parcel arrive in HongKong Sorting Centre*

2017-09-20 10:32:30*Parcel departure in Shenzhen Sorting Centre*

2017-09-18 00:00:00*Pre-registrado

[portamus]

Originalmente Escrito por somlocs

Otro más, yo desde el dia 10

2017-10-10 16:14:55*Parcel is in clearance*

2017-09-23 22:33:06*Parcel arrival at London，United Kingdom*

2017-09-22 14:30:27*Parcel is leaving Hong Kong Airport*

2017-09-21 10:33:07*Parcel arrive in HongKong Sorting Centre*

2017-09-20 10:32:30*Parcel departure in Shenzhen Sorting Centre*

2017-09-18 00:00:00*Pre-registrado

joder a vosotros os tardó dos días en actualizar el pedido yo una semana y no se nada... y encima me dicen que me espere 2 días mas a ver si se actualiza solo en fin mientras me llegue pronto me da igual que se actualice o no... vaya mierda de gestión de envíos tienen montado

[csolanol]

Originalmente Escrito por portamus

Yo me estoy empezando a poner nervioso... Que una semana despues sigue en pre-registrado... Ya se que son 15 dias pero... Puf puf viendo como estais todos...

Enviado desde mi Aquaris E5 HD mediante Tapatalk

Yo estoy igual, pre-registrado desde el 16 de octubre. Ni menearse...

[portamus]

Originalmente Escrito por csolanol

Yo estoy igual, pre-registrado desde el 16 de octubre. Ni menearse...

lo peor de todo es que hoy les he preguntado y dice que espere un par de dias a que se actualize.. ejejej

[RaulMania]

Originalmente Escrito por RaulMania

Aquí mi estado. El Soporte de GearBest es lo mas inútil que he visto en mi vida.

compra hecho el Dia 15 Sept. con local express correos.

Intentando ahora un refund.

El Caso con PayPal esta abierto ahora y escalado a PayPal. Me quedo esperando...


***************************** TRACKING *************************************

Product：CORREOS Country：SPAIN 西班牙

DATE STATUS OF SHIPMENT

2017-10-10 16:14:36 Parcel is in clearance

2017-09-21 11:53:57 Parcel arrival at London，United Kingdom

2017-09-20 11:53:00 Parcel is leaving Hong Kong Airport

2017-09-19 17:31:55 Parcel arrive in HongKong Sorting Centre

2017-09-18 17:31:37 Parcel departure in Shenzhen Sorting Centre

2017-09-15 00:00:00 Pre-registrado

************************************************** ***************************






*********************************CASO CON GearBest **************************************


Ticket: *****
Order Number: *******
Message Type: Track A Package
Subject: Non EU tracking
Message:
Hi,

1. I am wondering if you can provide me a tracking number apart from the local tracking of the package?

2. Is the item shipped by Air or sea container shipping?

3. Is the item entering into Europe in spain, netherlands, belgium or germany?

thank you.

Regards,
xxx



Ticket Status: Processing
Attach Files:
Gearbest Customer Support At 09/18/2017 19:29:04

Dear xxx,

Thank you for contacting Gearbest.com.
We have dispatched your order W1709150218511778. Please check your shipment details below:

※Packages still in timeframe:
Tracking/reference number Shipping method Tracking site Shipping date Estimated time
(business days) Sku*quantity
xxxxxxx CORREOS http://www.faryaa.com/user/index/pac...fer/type/track Sep 16, 2017 16:49:18 7-15 days xxx * 1
xxx * 1

The exact shipping time may also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Thank you very much for your patience.

Please feel free to contact us if you have any questions regarding your order. We will always do our best to help you.
Best Regards
Gearbest Customer Service
http://www.gearbest.com



At09/20/2017 04:36:51
I am asking for the tracking outside of correos. Container tracking
Gearbest Customer Support At09/21/2017 00:57:51
Dear xxx,

Thank you for contacting us regarding your order.

After tracking your parcel online, I am sorry to inform you that the tracking number is inactive right now. If you got a tracking result such as " Not found", it's telling you that your tracking information is unavailable at this time. It does not mean that we haven't mailed your package.

Please review our shipment details below:
The delivery information
customers: xxxxxxxxx

NOTES:
1.There may be delay between scanning events and the website's updates. Once we have shipped the item ,the tracking status will take a few days to be updated online by the shipper. Therefore, please hold on for a few more days and try again later.
2.Usually, most parcels with this carrier will be received within 7-15 working days after shipment date. This timeframe is valid regardless of the tracking information's availability.

Thank you very much for you patience and understanding.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com



At09/25/2017 05:53:51
Hi Team,

do you have any tracking update for me please?
No status change since 2017-09-19 17:31:55 -- "Parcel arrive in HongKong Sorting Centre "

Is the Item still in HongKong?

Is this AirMail shipping or sea-shipping?

thanks.

Regards,
xxx



Gearbest Customer Support At09/25/2017 21:38:48
Dear xxx,

Thank you very much for contacting our Gearbest.
We would start a claim for the package with the carrier and the carrier would trace your package from their end.
We would take further action for you when we have the result.
As the claim would go on, would you mind giving the package 5-7 business days for the result?
Thank you for your understanding and kind support.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com



At09/26/2017 04:02:50
Hi Lis,
Yes, please go ahead and start the claim asap. Please also keep me updated about the results and undertaken actions.
Thanks you.
Regards,
xxx



Gearbest Customer Support At09/27/2017 00:54:14
Dear xxx,

Thank you for your feedback.
Please rest assured that we will contact with you after we receive the package.
We are always here to assist you.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com

At10/04/2017 03:21:19
Hi,
I still not have received the Mobile-phone Xiaomi Mi6 !! . :-( .. No Update in the Tracking since 2017-09-21. Can you please provide me an update? Whats next steps? Where is the phone? When its arriving? Is it lost in the parcel?

Shipping was started Sep 16, 2017 03:49:18 AM . Today is Oct 04. 2017 10:19 AM CEST,

Thank you.

Regards,
xxx



Gearbest Customer Support At10/05/2017 00:51:22
Dear xxx,

Thank you for your message.
We would like to extend our apologies for this inconvenience and we regret that you have not received your order yet.

Regarding this,please follow the points below:

1)Please confirm the delivery address as below:
Consignee name:
Detailed address:
City:
State(Province):
Postal code:
Country:
Phone:

2)Could you please you check with your family members,roommates or neighbors and your local mailman. Have they collected the parcel for you ?

3)We shipped on 16-09-2017. Therefore your delivery deadline will expire on 16-10-2017. Could you please wait a little more? If you don't receive your parcel after deadline, please contact us soon. As a proof of goodwill, we Gearbest commit to help our customer the best we can, by resolving the delivery issues as early as possible.
Thank you for your kindly understanding and patience.
If there are any furthe queries, you are always welcome to contact us.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com



At10/05/2017 05:14:38
Hi Lis,

below my response.

*** 1)Please confirm the delivery address as below:

The Shipping address has been unchanged and used successfully in the past with your website, so I exclude this as a valid reason.

Here I confirm you again the shipping address which is correct.

xxxx
xxxx
xxxx
xxxx
xxxx


*** Could you please you check with your family members, roommates or neighbours and your local mailman. Have they collected the parcel for you ?
Yes, I checked with all of them. Nothing has been received.


*** 3)We shipped on 16-09-2017. Therefore your delivery deadline will expire on 16-10-2017.
Can you please explain date 16-10-2017? You state max 15 work days for shipping. Assuming 6 work days per week (Mon-Sat) The deadline should be 04.10.2017. How do you explain the date 16.10.20.17.


You told me on 09/25/2017 21:38:48 you going to contact the parcel /shipping company to open a claim. You did not send my any feedback yet.
Did you open the claim?
Whats the results?

I am willing to wait a couple of days more before starting the refund process, but only if you can provide me a valid tracking information, which information/status is not older then 3 days. The last available tracking information is from 21-09-2017, saying the package is the UK -London. Since this day there is no status update anymore and I assume the package has been lost.

Whats the next steps?

Please give me detailed response and not only copy&paste standard answers with no valid information, only bla bla but not helping me with the problem.

Regards,
xxx



Gearbest Customer Support At10/05/2017 22:18:25
Dear xxx,

Thank you again for bringing these matters to our attention.
We are extremely sorry that you have not received your order yet.

Although most orders sent with this service provider can arrive between 7-15 business days, there are some external factors which may cause some delay on delivery time,such as remote ocations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.

Please feel free to contact us after deadline if you haven't received the package.
We can resend or refund to you based on our company policy.

We sincerely hope you will receive your package soon.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com



At10/16/2017 02:51:22
Hi Lis,

your purposed deadline 16.10.2016 is now over, what are we do next?

Has your shipping/container gone through the UK customs finally or are the issues still ongoing with the UK customs? When can we assume the package will arrive? From your tracking it seems for me that it's not yet through and I assume they will not gone through based on the time it takes already and the things are going back to China.

What can you propose me to be a happy customer? I ordered at 15.09.2017. You are customer service right? I am customer right? Can you please give me a good service, so this was not my last order with Gearbest!

For example, can you send me the Item from a European warehouse instead? I ordered Xiaomi Mi6 CERAMIC BLACK Version 128GB.

Regards,
xxx



Gearbest Customer Support At10/16/2017 22:57:54
Dear xxx,

Thank you for contacting Gearbest. We would like to extend our apologies for this inconvenience caused to you.

We have tracked the shipping information for you and we need 5-7 business days to confirm it with the shipping company, could you please kindly wait for one week?

Thank you for your kindly understanding and patience.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com



At10/17/2017 01:11:29
Waiting again? No I don't want to wait more, sorry.
Please refund asap to my paypal and I will buy In another store.
Regards,
xxx



Gearbest Customer Support At10/17/2017 21:54:57
Dear xxx,

We are sorry for any delay or inconvenience that may caused.

We have started a claim for the package with the carrier and the carrier would trace your package from their end. We would take further action for you when we have the result.
As the claim would go on, would you mind giving us 3-5 business days to wait for the result?

Please feel free to contact us.

Best Regards
Lis
gearbest Customer Service
http://www.gearbest.com



At10/18/2017 03:01:52
Dear Lis,

clearly not, I do NOT want to wait any day more. All deadlines are over and you are not able to deliver during the specified & agreed shipping time.
Your collected shipping is/was in the UK customs since almost 4 weeks and you are not able to get the custom clearance done in time. You even do not give me real details.
This is no secrete anymore, the whole internet is talking about this (in Spain, Germany, England etc etc)

The whole situation is not acceptable anymore for anybody. It's totally out of control.

Again, please do cancel the order and refund to my PayPal with highest priority.
I don't want to wait more, I am sorry but I am really exhausted now with my patience.

I inform you also that I have escalated this case also already to PayPal customer service to claim the refund for not delivering.

Kind Regards,
xxx
************************************************** ***************************

Aun estoy esperando al refund nada, solo promesas falsas por parte gearbest!!


Gearbest Customer Support At10/18/2017 20:47:41
Dear xxx,

Thanks for your message. We empathise with your situation.

We are so sorry for keeping you waiting so long for your order, after reviewing your case, please review our possible solutions:

1. Resend a new package by registered mail, but you need to close the dispute first.
We can resend a new parcel with the same item for free to you.
This package will include a tracking number and will be received within 10-25 business days.

Please reconfirm your delivery address in “ My accounts”:
The delivery information
customers: xxxxxxxxxxx


2. Refund xxx.xxUSD on your payment account.
We will refund you in 2 business days(paypal).

Can you please let me know your decision?
I look forward to hearing from you soon.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com




xxx At10/18/2017 21:20:16
Again, please refund!!




Gearbest Customer Support At10/19/2017 19:43:24
Dear xxx,

Thank you for your feedback.

We are arranging the PayPal refund of 463.58USD now.
Please allow up to 48 hours for the transaction to appear on your Paypal account.
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
> Click History
If you do not have a Paypal account, please allow up to 7-14 business days.

Thank you for patience and understanding.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com





xxx At10/20/2017 16:24:32
Please give this high priority. I asked 17 October first time to start the refund. It's already more then 72 hours ago and I still have NOT been refunded.

Please refund to my PayPal [email protected]




Gearbest Customer Support At10/21/2017 03:20:57
Dear xxx,

Thank you very much for your recent message.
I want to extend my sincere apologies for the problems you have experienced.

Please note that this is the selling season and our colleagues have to process each carefully.
Therefore we may cause the delay and I hope you could understand.
May I advise you to wait a few days more for it?

Once again, we sincerely apologize for any inconvenience that may have been caused.
Thank you so much for your continued patience and kind understanding.
Check out our brand new products here : http://www.gearbest.com/new-products
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com




xxx At10/23/2017 05:51:07
WHERE IS MY REFUND?

xxx

[yankee9francisco]

Originalmente Escrito por Nati92

Jajajajj estoy igual que tu, no tengo esperanzas ya de q me llegue habiendo gente que lo tiene desde el10 y ya se lo han admitido. Yo eleve reclamacion a paypal, estoy esperando a que me resuelva

Yo es que ya ko se ni que hacer. Les he dicho ya de todo de buenas maneras por ticket y por messerger y nada. Que me espere que tiene que llegar y que me regalan no se cuantos puntos para callarme la boca. Ya ves total para nada porque como tenga problemas de verdad con esta compra les meto fuego jeje. Es un dron 420€ que veremos a ver si no me toca ir a Londres jajaja. La madre ke los parió ke me tienen ya de los nervios

[sh0ckelectrico]

Originalmente Escrito por RaulMania

Aun estoy esperando al refund nada, solo promesas falsas por parte gearbest!!


Gearbest Customer Support At10/18/2017 20:47:41
Dear xxx,

Thanks for your message. We empathise with your situation.

We are so sorry for keeping you waiting so long for your order, after reviewing your case, please review our possible solutions:

1. Resend a new package by registered mail, but you need to close the dispute first.
We can resend a new parcel with the same item for free to you.
This package will include a tracking number and will be received within 10-25 business days.

Please reconfirm your delivery address in “ My accounts”:
The delivery information
customers: xxxxxxxxxxx


2. Refund xxx.xxUSD on your payment account.
We will refund you in 2 business days(paypal).

Can you please let me know your decision?
I look forward to hearing from you soon.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com




xxx At10/18/2017 21:20:16
Again, please refund!!




Gearbest Customer Support At10/19/2017 19:43:24
Dear xxx,

Thank you for your feedback.

We are arranging the PayPal refund of 463.58USD now.
Please allow up to 48 hours for the transaction to appear on your Paypal account.
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
> Click History
If you do not have a Paypal account, please allow up to 7-14 business days.

Thank you for patience and understanding.

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com





xxx At10/20/2017 16:24:32
Please give this high priority. I asked 17 October first time to start the refund. It's already more then 72 hours ago and I still have NOT been refunded.

Please refund to my PayPal [email protected]




Gearbest Customer Support At10/21/2017 03:20:57
Dear xxx,

Thank you very much for your recent message.
I want to extend my sincere apologies for the problems you have experienced.

Please note that this is the selling season and our colleagues have to process each carefully.
Therefore we may cause the delay and I hope you could understand.
May I advise you to wait a few days more for it?

Once again, we sincerely apologize for any inconvenience that may have been caused.
Thank you so much for your continued patience and kind understanding.
Check out our brand new products here : http://www.gearbest.com/new-products
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Best Regards
Lis
Gearbest Customer Service
http://www.gearbest.com




xxx At10/23/2017 05:51:07
WHERE IS MY REFUND?

xxx

Como se nota que tienen un mensaje generico para todo el mundo, a mi me han dicho lo mismo, menos mal que la disputa de paypal sigue abierta, no espero nada de gearbest, son unos piratas. No me va a llegar nada, porque mi pedido se perdio en algun punto entre hong kong y londres, pero si llegara se iban a enterar lo k iba a tardar en devolverlo, si es que decido devolverlo...

[alexba51]

Originalmente Escrito por Raf019

Es que tengo tres pedidos y no me ha llegado ninguno, ni del Postnl ni de Spain Express ni de Cjah, estoy desesperado de lo que está pasando.
16/10/2017 02:05:00PM Arrived at MADRID airport
14/10/2017 11:14:57AM Dispatch out from transit airport
13/10/2017 02:32:06PM Transit out from HKG
06/10/2017 10:15:36AM Dispatch to SPAIN
06/10/2017 10:13:35AM Posting over the counter
30/09/2017 12:00:00AM Pre-Check to SPAIN

pues te digo que hoy a llegado uno y el que tenia en londres desde el dia 10/10/2017 en Parcel is in clearance hoy a pasado a admitido también te digo que dos que tenia como tu que no lo reconoce correos son ellos los que te lo llevan y si yo miro en el track sigue en el mismo estado que el tuyo pero ya te digo ya lo tengo en casa ya solo me falta uno

[Nati92]

Originalmente Escrito por yankee9francisco

Yo es que ya ko se ni que hacer. Les he dicho ya de todo de buenas maneras por ticket y por messerger y nada. Que me espere que tiene que llegar y que me regalan no se cuantos puntos para callarme la boca. Ya ves total para nada porque como tenga problemas de verdad con esta compra les meto fuego jeje. Es un dron 420€ que veremos a ver si no me toca ir a Londres jajaja. La madre ke los parió ke me tienen ya de los nervios

El mio era de 220€, me da a mi q han parado lo de mas de un importe determinado, porque sino no me explico porq unos salen de aduanas y otros no. En forocoches han escrito varios que le ha psado a admirido, pero eran todos del 10 de octubre, los del 6 seguimos estancados

[yankee9francisco]

Pues nada seguiremos dándole al botoncico haber si cambia jeje, me río por no llorar

[portamus]

alguien que tenga este seguimiento?

PQxxxxxxxxxxxxxxxxxxxxxxxZ
In Transit

Spain(Correos Spain)
Unknown

Latest Event -- 2017-10-11 00:00 Pre-registrado

Destination Country

Origin Country - Tracking Consuming: 215 ms

2017-10-11 00:00 Pre-registrado

[krisvani]

Originalmente Escrito por Nati92

El mio era de 220€, me da a mi q han parado lo de mas de un importe determinado, porque sino no me explico porq unos salen de aduanas y otros no. En forocoches han escrito varios que le ha psado a admirido, pero eran todos del 10 de octubre, los del 6 seguimos estancados

Yo soy uno de los que tenían un paquete parado en aduanas desde el día 10 de Octubre.
Y efectivamente, esta tarde me ha cambiado el seguimento de Correos de "Prerregistrado" a "Admitido":

Último estado del envío: Admitido

El envío ha tenido admisión en origen
23 Octubre 2017 | 17:46:34

[negrodecai]

Originalmente Escrito por portamus

alguien que tenga este seguimiento?

PQxxxxxxxxxxxxxxxxxxxxxxxZ
In Transit

Spain(Correos Spain)
Unknown

Latest Event -- 2017-10-11 00:00 Pre-registrado

Destination Country

Origin Country - Tracking Consuming: 215 ms

2017-10-11 00:00 Pre-registrado

El mio es PQ xxxxxxxxxxxxxxxxxxxxxxQ
Pedido del dia 5-oct
Pre-registrado el dia 6-oct
En 17track, aparece en transit
Por spain express
No aparece en faryaa,order does not exist
Son 150 pavos,pagados con tarjeta.
Lo que me tranquiliza es que hoy cuando he llegado a casa despues de currar, me había llegado un dron pequeñito que me tocó en un sorteo de youtube,y el chaval me hizo el pedido el dia 26 o 27 de septiembre,aunque yo no le he hecho seguimiento a este,ya que no tenía yo el numero de track.
Si me ha llegado hoy el del dia 26 oues entonces es normal que no haya llegado el del día 6 de oct, por otra parte, me comentó este youtuber que hay veces que te llega a casa y ese día cambia el seguimiento, con retraso parece ser.
También me dijeron por live chat que la "dead line" o fecha límite es el dia 31,asi que seguiré esperando con paciencia(cada día me queda menos).

[portamus]

Originalmente Escrito por negrodecai

El mio es PQ xxxxxxxxxxxxxxxxxxxxxxQ
Pedido del dia 5-oct
Pre-registrado el dia 6-oct
En 17track, aparece en transit
Por spain express
No aparece en faryaa,order does not exist
Son 150 pavos,pagados con tarjeta.
Lo que me tranquiliza es que hoy cuando he llegado a casa despues de currar, me había llegado un dron pequeñito que me tocó en un sorteo de youtube,y el chaval me hizo el pedido el dia 26 o 27 de septiembre,aunque yo no le he hecho seguimiento a este,ya que no tenía yo el numero de track.
Si me ha llegado hoy el del dia 26 oues entonces es normal que no haya llegado el del día 6 de oct, por otra parte, me comentó este youtuber que hay veces que te llega a casa y ese día cambia el seguimiento, con retraso parece ser.
También me dijeron por live chat que la "dead line" o fecha límite es el dia 31,asi que seguiré esperando con paciencia(cada día me queda menos).

hombre un muchacho que se lo enviaron el dia 11 ya le ha llegado... pero no se si se le ha actualizado el tracking o que... otros decian que de pre reservado a admitido del tiron