La respuesta me ha fastidiado bastante. Soy incapaz de balbucear una palabra en inglés :-( (para tres frases escritas me tiro toda la tarde)
"Thank you for contacting HTC!
You will need to contact our Technical Support Team at 1-888-216-4736. They can troubleshoot the issue with you and they can set up a repair if you like.
Thank you,"