We deeply apologize to you for delay shipping of your recent order 10****8 on our web-site.
As you know, due to Chinese New Year holidays some items on our web-site take more time to obtain than usual. According to the plan, we should get the goods in stock on Feb 6. But unfortunately, some factorys had a little accident about the quality test. They had to return the tablets into the product line. This week our purchasing staffs spent overnight with workers in their factories. We hung up the notification about the possible delay on the homepage of pandawill site during CNY holiday. But it is our fault not inform you in time when everything hasn't got normally after the holiday.
We know how badly you want to get your tablets in hand soon. What we can guarantee at this moment is that we will be honest with the current situation and keep all our customers updated, we quality control check all tablets prior to dispatch to ensure our customers receive a fully working device and the delivery date of your order 10*****8 has to be postponed to next week.
Besides, because so many customers ask this problem during this period, we are truely sorry for the delay reponses of some questions by emails and live-chat, and we promise to deliver your goods according to the order of purchase time.
As a gesture of good will to our new and existing customers that have taken a leap of faith in pre ordering with us we would like to show our thanks by offering a few free gifts worth $10.
This includes a free screen protector and a $5 no limited shopping cash coupon (valid from Feb.10 to Feb.29 2012): TPAW****
We sincerely hope this clears up any questions you have on your order. If there are any other questions, please do not hesitate to contact us.
We hope you can enjoy your shopping with us in the future.
Best regards,
Pandawill Team
Email de pandawill con explicaciones sobre el retraso, disculpas y prevision de entrega la semana que viene, ademas de un cupon por 10 $
Edito: Leyendo en los foros de pandawill dicen que el retraso de una semana se debe a que la fabrica no tiene cubiertas negras (supongo que seran las frontales, si no no afectaria a las auroras blancas) y estaban esperando a que les llegasen