Acabo de preguntar, y me han respondido este al segundo, o sea que es un mensaje automático:
Dear,
1. Working time: GMT+8, 9:00am-6:30pm, Monday to Friday.
2. Any urgent issue, please just leave us ONE message, cuz according to Message Rules of Ali, if you keep sending us messages, then your conversation will be refreshed, but normally we reply message from old one to the new one. So the less you send us, the fast we can reply you. BTW, over 6000 orders and messages need us deal with one by one. If there is any delayed, we sincerely sorry for this, please believe that we are not mean to ignore, we are trying best to deal with your order and message as soon as possible. (*╹▽╹*)
3. For Shipment, 7~15 working days for 7T & 7T Pro, 10～17 working days for 7 & 7 Pro. Please kindly understand there might be a little delay due to promotion. Wish you would be patient to wait. If there is any problem with your order, we will contact you. (Due to the Hong Kong situation now, part of items were delayed at custom. Dont worry, once it passed the Custom, we will arrange soon.)
Best Wishes