A mi me han contestado lo siguiente :
Good day!
Thanks for purchasing from us and sorry for your trouble.
would you please make it factory reset and flash the firmware here if possible ?
http://blog.geekbuying.com/2017/06/x...4789-20170608
if it still doesn't work ,then we suggest you return it back to us for a replace.
don’t worry, we will be in touch until your problem been solved.
Best regards
Shirley
