All sensors not found in my one plus one
I use cos 12.1 and not found
I flash mi mobile and not found
I flash Oxigen os and not found
My phone is in warranty
I use live chat and this is the conversation.
Y aquí iría el chat
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Hi Antonio
Thanks for getting in touch. I understand the urgency of having your issue resolved / of being able to use the phone again to its full potential. There will be a need to proceed with booking a remote session to resolve your issue. During the remote session, a Level 2 Tech Specialist will be sending certain files to be extracted together with the installation of certificates and drivers on your Windows computer. There will be a need to tether your OnePlus 1 to your PC and through the remote session, patch fix/ flashing to another ROM may be performed. Furthermore, the process should approximately take up to an hour and you have the option to stop at any point in time.
Our Tech Support only accesses to the files/application on your PC that are necessory for troubleshooting. We do not and are unable to store, or disclose any information we have access to during this process. The whole process is done with the customer's presence, who has the right to terminate the process anytime during the process.
PLEASE NOTE THAT IT REQUIRES A WINDOWS COMPUTER.
Access the links below to book for your preferred remote session schedule and reply to this email with the date and time that you booked so it can duly noted.
http://oneplus0
Before the remote session, it is necessary to back up your files from your OnePlus 1 and that the following files below have been download on your PC.
Oxygen -https://s3.ama0
CM - [url]https://s3.am0
Certificates - [url]https://s0
USB Drivers -> [url]https://dev0
Android SDK for Windows -> [url]https://dl.goog0
Android SDK for MAC -> [url]https://dl.go0
ROM -> [url]http://builds.cyngn.com/fac0
AFX ->[url]https://drive.google.com/file/0
Best Regards,
Leah
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escobar12996 October 16, 2015 11:34
Tomorrow
Thank You
Hi Antonio ,
Your appointment has been booked with OnePlus
When
Sat Oct 17, 2015 10:00 am EDT
Service
Remote Sessions
Provider
Maria Shiela
Booking ID
65THLE
Notes
My english is bad
Thanks,
OnePlus
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Neil Y.October 16, 2015 16:52
Hi there Antonio,
Thank you for contacting Oneplus Global, my name is Neil.
Thank you so much for your updates.
Please be ready 30 minutes prior to your remote session schedule as well as be ready with the files needed for the remote session.
Regards,
Neil
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L2 - ShielaOctober 17, 2015 14:53
Hi Antonio,
My name is Shiela and I’ll be handling the remote session now at 10:00 AM, EDT. I hope you have already downloaded all the files that we requested for you to download.
For your privacy, please put all the files in one folder and open them up. We will only be working on the said files. Kindly stay in front of your computer for the duration of the remote session which may take from 45 minutes to an hour. Kindly make sure as well that the computer you will be using let's you have full admin rights. Any encryption, anti-virus and firewalls on it should also be turned off just for the duration of the remote session. This allows speedy access.
Let me know if you're ready for the session.
Regards,
Shiela
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escobar12996October 17, 2015 14:57
Hi Shiela
I'm ready
The files are on the desktop
my windows is windows 10
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L2 - ShielaOctober 17, 2015 14:59
Hi Antonio,
Please click this link so we can start the session.
https://dr.oneplu000000
Password: 000000
Regards,
Shiela
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L2 - ShielaOctober 17, 2015 15:29
Hi Antonio,
Thank you so much for doing the remote with me. I appreciate your cooperation during the session.
Since your issue is not resolved, there will be another department that will handle your ticket to assist you further. Just check your email periodically for updates.
Thank you so much.
Regards,
Shiela
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escobar12996October 17, 2015 15:32
ok Shiela
Thanks for the help ... sorry it did not work hopefully they can exchange it for a functional
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CydOctober 17, 2015 23:56
Hi Antonio,
Good day!
Sorry for this trouble and inconvenience. Based on the feedback from our tech support who did the remote session with you, your case is qualified for replacement. However, please help us to further diagnose the issue with your phone.
So, do you recall your device being dropped/bumped on a hard surface or being exposed to liquid/water? This will surely help us diagnose further the reason your device is having issues.
Once verified, we will proceed to the RMA procedure for the replacement process.
Thank you for your patience and understanding. We highly appreciate your cooperation.
Best regards,
Cyd
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escobar12996October 18, 2015 17:56
Hello, my device not touched the water has not fallen , it is the only device and expensive and luckily had not happened anything like that ...
What happened is that when updating the cyanogen 12 lost all sensors ... wait for the new update and nothing, if still running , and i have made the wipes but not with those and got them out to work. Yeterday i noticed it when my device updated to oxigen os and it still not working
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MartyOctober 19, 2015 15:04
Hi Antonio,
Good day!
Thanks for reaching out. Marty here from the OnePlus RRR (Returns, Replacement and Repairs) Team. I'm glad to be of assistance for you to day. Please accept our apologies for the inconvenience this issue may have caused. No need to worry, we are here to help and to bring the best possible solution for you. Based on the feedback by our tech support, this case is qualified for a replacement.
I have created a RMA request for you. Please go tohttp://oneplus.net/awrma/customer_rma/list to verify your request details, pickup address and shipping address, so as to initiate this replacement RMA procedure. Once it's verified, we will proceed with the pick-up arrangement.
NOTICE: All returned products are subject to inspection upon arrival. Should any user damage found (for example, dropping damage, water damage, etc.), we reserve the right to have it resolved via either of those two approaches upon customer's confirmation: 1). Customer will pay for the corresponding repair fee to get a replacement; or 2). Customer will pay for the two-way shipping costs to get back the damaged device.
Replacement RMA Procedure: RMA Verification > Pickup > Return Inspection > Ship Replacement (within 7 days of return) > Complete
Thank you for your understanding and cooperation.
Best regards,
Marty
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escobar12996October 19, 2015 15:46
Hi Marty
I've checked the RMA for replacing my phone , I have to put something in the packet to put where you are going or something.
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escobar12996October 21, 2015 16:13
something new?
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YosefOctober 22, 2015 19:41
Hi Antonio,
We're pleased to inform you that your RMA was verified and we are going to arrange the pick-up accordingly. The device(s) will be collected by our partner, GPSK Ltd. (UK) via DHL.
Instructions:
1. Please back up all your data first;
2. Remove all add-ons from the device, such as any SIM cards, StyleSwap covers, screen protectors, etc.;
3. Login OnePlus.net to print the RMA documents, put them and the device(s) in the package. DO NOT include any accessory, charger, cable or SIM ejector tool in the package;
4. The return package is already insured and won’t require extra insurance;
5. Please use original OnePlus box or use a box of similar size (20cm x 20cm x 5cm depth) with cushion and make sure all the items are properly packaged for shipping. Do not post in overly large or heavy box. Failure to do so will void transit insurance;
6. Please do not send any package to our Hong Kong warehouse;
7. All returned products are subject to inspection upon arrival. Should any user damage found (for example, drop damage, water damage, etc.), we reserve the right to have it resolved via either of those two approaches upon customer's confirmation: 1). Customer will pay for the corresponding repair fee to get a replacement; or 2). Customer will pay for the two-way shipping costs to get back the damaged device.
How to arrange collection using DHL
1) Go to
http://www.h00000 and fill in all the required fields;
2) Make sure you select the time and date when you will be available at your specified collection address;
3) Once the online form is submitted DHL will send you an email confirmation, with a link at the bottom to download and print the labels - Please print these out to be ready for the driver;
4) Once collected, the item will be back with our service center (GPSK Ltd / Handtec) within 1-3 working days - please wait for our confirmation.
RMA Procedure: RMA Verification > Pick-up > Return Inspection > (Pay Repair Cost) > Ship Replacement / Repaired (within 7 days of return/ payment)> Complete
Thank you for your cooperation. Let me know if you have any question.
Best regards,
Yosef
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escobar12996Monday at 17:55
I've already filled out the fields, when come for the device
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escobar12996Monday at 19:37
I've been waiting 17 days to change the broken device ... but I see that here things are going very slow ...
End with cane and have not yet come for the device
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Henry ChanTuesday at 10:04
Hi escobar12996,
How are you doing? Have you shipped the package as instructed? If so, please update us the tracking number so we can track accordingly and expedite the whole process. Thanks.
Best regards,
Henry
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escobar12996Tuesday at 17:03
if you came for the device ... I would tell tracking number
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Henry ChanYesterday at 08:26
Hi Antonio,
Thanks for getting in touch.
So if the parcel been picked up?
If no one come to pick up, can you call local DHL to pick up and tell them your reference number?
Please contact us freely if you have any other problem.
Regards,
Henry
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escobar12996Yesterday at 08:58
What would be the address to send the device ?
In case you do not come
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Michael LiuToday at 07:09
Hi Antonio Escobar,
Thanks for reaching out.
Please use the following information.
Recipient's DHL account number: 000000;
Address: GPSK L00000,
Michael
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escobar12996Today at 08:56
If I send my device
you send my money?