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Viejo 11/07/15, 23:40:03
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Miembro del foro
Mensajes: 319
 
Fecha de registro: mar 2013
Localización: Cadiz
Mensajes: 319
Modelo de smartphone: Zopo C2
Tu operador: Pepephone
Mencionado: 1 comentarios
Tagged: 0 hilos
Quieren hacer sesión remota!!!

Buenas a todos,
Pues eso, mi OPO se me quedo muerto, eleve un ticket al servicio técnico pero no daban con el tema, gracias a una guía de ElHechicero conseguí repararlo. Despues de repararlo seguían insistiendo en que cargase el OPO durante 12 horas que lo desconectase y no lo tocara durante 24 horas.... Un lío que ya intente y no sirvió para nada, pues cojo y le digo que ya lo he reparado yo mismo.
Ahora me dicen que quieren hacer una sesión remota!!!
De que van?
Os dejo el email que me han mandado a ver qué opináis.

"I understand the urgency of having your issue resolved / of being able to use the phone again to its full potential. There will be a need to proceed with booking a remote session to resolve your issue. During the remote session, a Level 2 Tech Specialist will follow these procedures:

Extract the required drivers and certifications from the files below.
Install those drivers to ensure your PC correctly identifies the OnePlus One.
Restart the computer into Safe Mode and disable driver signature verification enforcement.
Complete the installation of a new OS onto your device.
Your OnePlus One will need to be tethered to your PC throughout the remote session while we flash your device. The process should approximately take up to an hour. You will have the option to stop at any point in time.

Access the link below to book for your preferred remote session schedule and reply to this email with the date and time that you booked so it can duly noted.

Hong Kong Time Zone: https://www.oneplus.setmore.com
EST Time Zone: https://www.oneplustech.setmore.com

Before the remote session, it is necessary to back up your files from your OnePlus 1 and that the following files below have been download on your PC.Please note that we need WINDOWS MACHINE for this process (Windows 7 & above).

Oxygen - https://s3.amazonaws.com/oneplussupp...gen_150527.rar
CM - https://s3.amazonaws.com/oneplussupport/DLT-CM.rar
Certificates - https://s3.amazonaws.com/oneplussupport/qc.rar
USB Drivers -> https://developer.android.com/sdk/win-usb.html
Android SDK for Windows -> https://dl.google.com/android/adt/ad...6-20140702.zip
Android SDK for MAC -> https://dl.google.com/android/adt/ad...4-20140702.zip
ROM -> http://builds.cyngn.com/factory/baco...d-fastboot.zip
AFX -> https://drive.google.com/file/d/0BwV...ew?usp=sharing

NOTICE:
Our Tech Support only accesses to the files/application on your PC that are necessary for troubleshooting. We do not and are unable to store, or disclose any information we have access to during this process. The whole process is done with the customer's presence, who has the right to terminate the process anytime during the process."


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