Acabo de recibir correo de HTC, que paso a pegar:
Thank you for contacting us,
Kindly follow the steps below and check if the issue will persist or not as our devices did not develop this issue when we tried to reproduce it:
1) Check if there issue appears when you use the SD card that came inbox with the phone.
2) Please make sure there is enough free memory on the “Phone memory”, to check the available memory kindly go to Home>Menu>Settings>SD card & Phone storage, make sure that there is at least 5.0 free MBs on the phone memory, if not kindly delete some applications to free memory or you can go to Home>menu>Settings>Applications>Manage applications, and delete the cache of the applications you have
3) Please turn off the handset and restart it again while pressing and holding the "Menu" button to open the handset in safe mode, and check if the issue persists or not.
4) If you can access the handset in Safe mode, then the issue will be a result of a 3rd party application, kindly uninstall any 3rd party application that you have on the device, to remove 3rd party applications please open the device in “Safe Mode” and delete the applications.
5) If the issue is still not solved you can kindly try to perform a soft reset to the device by turning the device off, removing the battery and putting it back in again then turning on.
6) If the last step didn't solve the issue, kindly backup all the information on your handset either by synchronizing to a PC/laptop or by using a data backup software to back the information up on the memory card of the handset then perform a Factory reset to your handset, kindly follow the steps below to perform the Factory reset: Go To Home>Menu>Settings> SD card & Phone storage >Factory data reset, Tap "Reset Phone" then tap "Erase everything"
Kindly be informed that this process will erase all the information on the phone memory of your handset.
Como no podía ser de otra forma, mi contestación ha sido la siguiente:
Hi again,
I've been done all of your recomendations (enough memory in the phone, control the SD Card, soft reset, hard reset...) and the problem keeps on.
I think that resolve with a patch or an upgrade software.
Thanks.
A ver qué es lo que pasa ahora... ¿Habeis mandado más reclamaciones?
Un saludo.