Cita:
Originalmente Escrito por teoapabal
Perdona pero no puedo ver la carta o lo q sea... pofeis ponerlo aqui o decir q es??? Sk2
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Apologize and compensate for the earphone
Dear everyone from extremma group who ordered xiaomi 1st generation earphone
spemall,
As for the 1st generation earphone, many customers complain it is fake, but here in
our company we already not have it in stock, so now we can not really test to verify
it. Anyway, we checked some pics from customers; it seems some of them are fake.
But we did buy from xiaomi official shop at an expensive price, and some of them
directly from xiaomi website, the ones we got form Xiaomi website cannot be fake
anyway, so we think that the 45 we got form Xiaomi Shenzhen shop could be the
trouble. We tried to make a nice offer to you selling at the best possible price for
promotion, if we knew that it would be fake ones we should have never sold it.
But since many customers complain, we suppose some of them are right. and firstly
we sincerely apologize for our lacking of testing and compare before shipping out.
But this things already happened. So we will be responsible for this problem and
offer following solutions:
there are 2 status for the earphone now.
1, customers already received then and did not open dispute
2, earphone still on the way, and
customers did not open dispute
3, Customers opened dispute, and not escalated dispute
4, Customers opened dispute and escalated dispute
a, For situation 1 and 2, if customers still would like to keep the earphone and agree
to receive the earphone, then we can refund customers 8 USD as compensation, that
means customers pay 6.99 USD for the earphone.
For these customers, pls we need pics of the earphone, pls send pics with order NO.
to
[email protected]
b, if customers to no like to keep the earphone, and like to buy anything else from
spemall., then we will offer 10 USD discount. if this is ok for them, then we will send
the coupon code for these customers, the coupon code is eaphonecompensate:.
and they can use this to buy any product on our website. Including the 2ed
generation earphone. Pls choose the shipping method which have tracking No. , and
this is this coupon code for compensation for the customers who beard the false 1st
generation earphone only.
c,
For the customers who received the earphone, if customers do not like keep the
earphone and not like the coupon code, then they can find a cheap shipping way to
send extremma(Julian) address, then we will refund the full value too. Extremma will
post his address to send the earphones.
d, For customers who did not receive the earphone, they can also reject the parcel
and and let the parcel return automatically, then no shipping cost involved for
customers, then we issue full refund too.
e,
If customers not accept the above 4 options, then pls contact [email protected],
then we look for another solution to satisfy them.
And for situation 3 and 4, for situation 3, if customers agree to close the dispute,
they can choose the a and b, c, d.e, If they do not close the dispute, then have to
apply to paypal rule to solve.
Again, we sincerely apologize for the situation and wish for forgiveness from
customers, and we will be highly appreciated if you could offer us another chances
to compensate customers and make things right. And We have been and hope to be
able to continue offering people from htcmania.com with good product, good service
and good price.
We guarantee that this will not happen again in the future.
Edito: And remark: pls tell customer not choose free shipping, otherwise, they may claim again they did not receive, and free shipping easy to lose parcel, they can choose reg mail: $4.67USD