comunicado de la tienda pidiendo disculpas
Dear everyone from extremma group who ordered xiaomi 1st generation earphone spemall,
As for the 1st generation earphone, many customers complain it is fake, but here in our compay we already not have it in stock, so now we can not really test to verify it. and we checked some pics from customers, it seems some of them are fake.
But we did buy from xiaomi official shop with expensive price, and some of them directly from xiaomi website, even there is false problem, then only the situation from xiaomi accessories shop may have problem, and from xiaomi website, it is not possible fake. and the quantity from xiaomi shenzhen accessories shop is 45 pcs. and we intended to make it for promotion, and we do not possible to sell it if we knew it is false.
Frankly, we did not know there is fake earphone from xiaomi official accessories shop, and we tested the sound quality, it was good, we thought it is original, and sent to customers fast.
But since many customers complain, we suppose some of them are right. and firstly we sincerely apologize for our lacking of testing and compare before shipping out. But this things already happened.
there are 2 status for the earphone now.
1, customers already received not open dispute
2, earphone still on the way, and not open dispute, and will be delivered in these few days if customers agree receive.
3, Customers opened dispute, and not escalated dispute
4, Customers opened dispute and escalated dispute
a, For situation 1 and 2, if customers still like to keep the earphone and agree to receive the earphone, then we can refund customers 5 USD as compensation, that means customers pay 9.99 USD for the earphone.
b, if customers to no like to keep the earphone, and like to buy anything else from spemall., then we will offer 10 USD discount. if this is ok for them, then we will send the coupon code for these customers, the coupon code is eaphonecompensate:. and they can use this to buy any product on our website. including the 2ed generation earphone. Pls choose the shipping method which have tracking No. , and this is this coupon code for compensation for the customers who beared the false 1st generation earphone only.
c, For the customers who received the earphone, if customers do not like keep the earphone, then they can find a cheap shipping way to send back, then we will refund the full value too.
d, For customers who did not receive the earphone, If no need 10 USD discount, then customer reject to receive and let the parcel return automatically, then no shipping cost from customers, then we issue full refund too.
e, If customers not accept the above 3 options, then contact me:
[email protected] and tell me what his want, then I will satisfactory each customer personally, Ok?
And for situation 3 and 4, for situation 3, if customers can close the dispute, they can choose the a and b, c, d. If they do not close the dispute, then have to apply to paypal rule to solve.
Again, we sincerely apologize for the situation and in the future we will take more care about the distinguish.
