Comunicado ofucial de la tienda recibo esta mediodia , lo remiti a un forero para que tratara de darme su opinion
HI, Julian,*As for the 1st generation earphone,*here we already not have it in stock, if any customer can send pictures to us, it will be highly appreciated and helpful.*But we did buy from xiaomi official shop with expensive price, and some of them directly from xiaomi website, even there is false problem, then only the situation from xiaomi accessories shop may have problem, and from xiaomi website, it is not possible fake. and the quantity from xiaomi shenzhen accessories*shop*is 45 pcs. *and we intended to make it for promotion, you know, so we did not know it is false, and there is no need to sell it if weknow it is false.Frankly, we did not know there is fake earphone from xiaomi official accessories shop, and we tested the sound quality, it was good, we thought it is original, and sent to customers fast.*But since many customers complain, we suppose*some of them*are right. and*firstly we sincerely apologize for our lacking of testing and compare before shipping out. But this things already happened.*there are 2 status for the earphone now.*1, customers already received not open dispute*2, earphone still on the way, and not open dispute, and will be delivered in these few days if customers agree receive.*3, Customers opened dispute, and not *escalated dispute*4, Customers opened dispute and escalated dispute*a, For situation 1 and 2, if customers still like to keep the earphone and agree to receive the earphone, then we can refund customers 5 USD as compensation, that means customers pay 9.99 USD for the earphone, frankly, we think the quality is ok.b, if customers to no like to keep the earphone, and like to buy anything else from spemall., then we will offer 10 USD discount. if this is ok for them, then we will send the coupon code for these customers, we will send a sperate coupon code for each customers if they agree with this. and they can use this to buy any product on our website.c, if customers do not like keep the earphone, then they can find a cheap shipping way to send back, then we will refund the full value too.*And for situation 3 and 4, for situation 3, if customers can close the dispute, they can choose the a and b.* If they do not close the dispute, then have to apply to paypal rule to solve.*Again, we apologize for the situation and in the future we will take more care about this
