 Cita: Originalmente Escrito por Kroskdx
Ya te contesté varias veces con lo mismo.
Si hay algún problema con algún producto de DealeXtreme por norma general tienes que mandar el producto a un almacén que tenemos en UK.
Tu caso no puedo saberlo porque no puedo leer tickets al no trabajar en el departamento de atención al cliente.
Por lo visto la chica que respondió tu ticket no te ha entendido bien (digo yo porque no puedo leer el ticket), así que por mucho que comentes y comentes día si y día también en este hilo el problema se va a quedar ahí.
Solución que te doy (por cuarta vez):
Abre un ticket en castellano para que no haya confusiones.
Y si no quieres abrir un ticket en castellano y quieres seguir con el mismo que tienes abierto en inglés, explícale a la chica con al que estés hablando que tu te refieres a otros productos que tienes comprados en DX porque por lo visto ha habido una confusión con la conversación que tienes con ella, y todo esto lo hago desde una suposición ya que te repito, no puedo ver ningún ticket, por lo tanto, no conozco la conversación que tienes en el ticket con ella al completo.
Puedes seguir quejándote todo lo que quieras en el hilo, pero si no hablas en el SAC tu problema no se va a solucionar.
Un saludo!!! 
No soy una persona "tocahuevos", pero no me los toqueis, porque no me callo.
Creo que el que no entendeis sois vosotros, o en este caso la chica, despues de demostrar los fallos por activa y por pasiva dejé de recibir respuestas del servicio tecnico. Me han entendido perfectamente. 
Me hace gracia que me digas que me queje al SAC, y luego me ignoren, no insultes a mi inteligencia por favor. No hay mas ciego que el que no quiere ver. Y en esas nos encontramos...
No soy una persona "tocahuevos", pero no me los toqueis, porque no me callo. Aqui toda la conversacion con el "excelente" SAC, me dices donde puedes estar el error, o el mal entendido. Solo falta alguna foto donde sale mi nombre y direccion. Lo demas es un copy/paste de los tickets.
(Click para mostrar/ocultar)
Cita:
We apologize for the delay response.Because our staff xiaoyy has
been resigned from our company.
Now I'll take to solve your issue.
For your problem, I have submitted it to our manager.
The manager is contacting the supplier confirm the item issue and
discuss the way to solve the problem.
Please don't worry.
As soon as we get the reply from our manager, we'll give you the
reply. TKS
Yours Sincerely,
Customer Service
Reply- 2014/12/18 5:52:04 (UTC) xiaoyy [Request]
Dear Javier,
Please check the attachment,it is confirmed 4 cores.
Sincerely
Elaine
--------------attachment--------------
2014/12/18 15:25:49 (UTC) Customer [Response]
Are you kidding me? This is a Joke?, I am a profesional, you are lying to me, and you know.<br /><br />Please check it with antutu x and I trust you. My tablet dont install Antutu X, why?, well, you know that.<br />And if this tablet have correct cores, why you refund 30$ to another buyer, i have proof of this.<br /><br />Really, be honorable and recognize your mistakes. <br />If you do not refund me money, I have nothing more to say.<br /><br />In the htc forum you are being very bad. Bad publicity for you.
- 2014/12/18 5:51:38 (UTC) xiaoyy [Request]
Dear Javier,
Please check the attachment,it is confirmed 4 cores.
Sincerely
Elaine
--------------attachment--------------
2014/12/18 15:28:55 (UTC) Customer [Response]
And the AMPE A77 with no IMEI. Tell you something...<br />And the Q8Plus and its battery...<br /><br />Silent...fiu..........fiu..........
- 2014/12/18 5:49:50 (UTC) xiaoyy [Request]
Dear Javier,
It is confirmed that we have not sent you the wromng item .The item sku 354911 is really 4 cores.The attachment is the proof to confirm that it is 4 cores,please kindly check it.
Sincerely
Elaine
--------------attachment--------------
2014/12/18 15:30:02 (UTC) Customer [Response]
Try with mktdroid...<br />Look the Ampe A77  
- 2014/12/16 6:28:51 (UTC) xiaoyy [Request]
Dear Javier,
Really sorry for the inconvenience brought to you.
We have feedbacked your problem to our manger,and the supplier confirmed that they have not sent wrong item to you.According to the DX policy on defective item,could you please return it to us for refund or replacement?And we will refund it to you and we will also cover the shipping fee for the returning.
Otherwise,if you wonot return it ,would you accept our biggest discount $25 store credit? Please accept our sincere apology in this case and thank you very much for your understanding.
Sincerely
Elaine
2014/12/16 15:59:06 (UTC) Customer [Response]
-You sell me a Quadcore and pay with real money a quadcore, but you send me a Dualcore.<br />Your solution is return the item, (i tell you that is a gift and i can´t)<br />-Other problem, AMPE A77 "IMEI not ok"<br />-Other problem, Q8Plus battery not calibrate, running time, one hour.<br /><br />Really, You need to change your business model. <br /><br />Last stand or paypal decide.  
- 2014/12/15 7:35:13 (UTC) xiaoyy [Request]
Dear Javier,
In this case,would you like to accept this item and accept our $15 store credit as compensation for it?
Or if you don't accept the discount,please to return the defective item to us for replacement or refund？Thank you for your understanding.
Sincerely
Elaine
2014/12/15 16:51:35 (UTC) Customer [Response]
Is not aceptable. The items are gifts that are already delivered. You sold me something that was not, knowing it was fake.<br />As it seems that we do not reach an agreement, I wait your answer and if not convince me, claim to Paypal directly.<br />Remember, if you refund me 75$ i agree if not, Paypal decide.
- 2014/12/12 10:02:15 (UTC) xiaoyy [Request]
Please accept our apologies for the defective item.
If you need to return the item you can begin the process by the following steps:
1. Return shipping fee: we will cover the actual postage according to the shipping receipt you provided; but less than 35% of the defective item(s) value and less than $40. 2. Return shipping method: registered airmail, Please don’t use express services such as EMS, TOLL, UPS, FedEx, TNT, DHL etc. they are NOT eligible for return shipping cost reimbursements. 3. Return shipping address: Grant
Unit E10, Voyage Park, Portfield Road Portsmouth Hampshire po3 5fl 1. An RMA confirmation letter was sent to your email address, please check the mail contents; 2. Print out the RMA label and affix the label to your returned package or write down the RMA code on the outside of the package; 3. Please include a note in your package indicating your return SKU numbers & quantities, and a short description of the problem(s) of the defective unit; 4. Take a picture of the RMA label with the package and proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). 1. Upload the pictures of the RMA label with the package and proof of shipment in this ticket; 2．Please advise us your options about the final solution of your shipping fee and products: For the Shipping fee, you can choose the following 2 solutions. For the product, you can choose the following 4 solutions. After you return it, please send us the picture of the package with RMA label on it and proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). Thanks for your kindly understanding and cooperation in advance.
Sincerely,
Customer Service
www.dx.com
2014/12/12 10:05:09 (UTC) Customer [Response]
You don´t read or not interested in read. I don´t return anything. Read and solve my problem.
- 2014/12/12 9:01:35 (UTC) xiaoyy [Request]
Dear Javier,
Sorry for the defective item.In this case,would you like to accept this item and accept our $10 store credit as compensation for it?
Or if you don't accept the discount,would you like to return the defective item to us for replacement or refund？
Sincerely
Elaine
2014/12/12 9:47:47 (UTC) Customer [Response]
-First.<br />You refund me 55$ of 105$ you sell me. 50$ is real valor of this tablet (MTK6782). My money is real, your spec´s tablet not. The tablet is a gift for a chliren of 5 years, I can not take the gift to send. You know.<br />-Second.<br />AMPE A77 incorrect imei. What is the solution?<br /><br />My patience is running out. I'll open a dispute if you do not give me a solution now
- 2014/12/11 8:07:40 (UTC) xiaoyy [Request]
Dear Javier,
Sorry for the inconvenience caused.
Would you please take some more clear pictures of the item which can show us the sku number/barcode tagged on the received product so that we can check the products in our warehouse？
The attachment is an example for your reference.
Best wishes
Elaine
https://cstsadmin.tradeglobals.com:2...0602337300-sku numberbarcode.jpg
2014/12/11 19:28:52 (UTC) Customer [Response]
Upload the picture with barcode and sku.<br />Another problem with another tablet. The AMPE A77 have Imei lost...what is this? 
- 2014/12/10 9:54:33 (UTC) xiaoyy [Request]
Dear Javier,
If possible,could you let a professional friend help or make it repaired locally first? Maybe the item can be in good condition. Thank you for your understanding.
Sincerely
Elaine
2014/12/10 17:16:22 (UTC) Customer [Response]
Really, do you read de post?<br />Don´t repair anything, the tablet is a fake. You sell me a Quad Core (mtk6582) not Dual Core (mtk6872).<br />Not repair, simply refund. It works like a Dual Core no quad core, but works.
- 2014/12/8 8:17:16 (UTC) xiaoyy [Request]
Dear Javier,
As the description of this product SKU 354911 said online,
Plug SpecificationsUS Plug (2-Flat-Pin Plug)
So the charger is for USA not for EU.Please read the specification of the product carefully before decideing whether to buy it.Thank you for your understanding.
Sincertely
Elaine
2014/12/9 19:54:06 (UTC) Customer [Response]
Ok, you are right. It´s my fault, but i have another "problem", the cpu and resolution is a fake.<br /><br />See here.<br />http://www.htcmania.com/showpost.php...&postcount=958 
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Hay dos cosas infinitas: el Universo y la estupidez humana. Y del Universo no estoy seguro.
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