Dear Javier,
Really sorry for the inconvenience brought to you.
We have feedbacked your problem to our manger,and the supplier confirmed that they have not sent wrong item to you.According to the DX policy on defective item,could you please return it to us for refund or replacement?And we will refund it to you and we will also cover the shipping fee for the returning.
Otherwise,if you wonot return it ,would you accept our biggest discount $25 store credit? Please accept our sincere apology in this case and thank you very much for your understanding.
Sincerely
Elaine