Dear customer,
Sorry to hear that.
Would you please return the phone for the repair?
Sorry but we are having a 6-day holiday due to the National Day.Would you please write back on 7th,October? We will reply you as soon as we can?
Best wishes!
Anna
FaeaMobile Support
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Faea International Official Website
www.faeamobile.com
A esperar hasta el lunes y mandar otro correo. Al menos con fiesta y todo han contestado.